Terms & Conditions

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IN GENERAL

byedwards.com.au is the shopping website of By Edwards Pty Limited (Website) that allows consumers to browse, select and purchase products from By Edwards Pty Limited ABN 68 729 337 409.

Use of the By Edwards Website is subject to acceptance of these Terms and Conditions.

These Terms and Conditions govern the supply by By Edwards of any Product ordered by you on our Site. By agreeing to order a Product, you agree to be legally bound by these Terms and Conditions.

These Terms and Conditions are the intellectual property of Aura by Edwards. Breach of copyright for the benefit of business or commercial purpose including using extracts is not permitted. Breaches will potentially result in legal action.

DISCLAIMER

Every effort has been made to ensure the information contained on the Website is correct, however By Edwards makes no guarantee as to the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an "as is" basis.

PRIVACY

By Edwards values your privacy and takes great care protecting the information you provide us.

PUBLIC RELATIONS

By Edwards will communicate with you about your order and the purchased product using email and potentially by phone. Account holders must provide a valid email address as well as accurate & actual information to Aura by Edwards for this purpose.

By Edwards may also request feedback on your order, the shopping experience and the products offered via emails and surveys for the purpose of improving Aura by Edwards product offering & overall shopping experience. If you do not wish to receive such material, you may unsubscribe from our mailing list at any time by emailing admin@byedwards.com.au

When you select to be an By Edwards subscriber, your personal information provided will be used to send you marketing or promotional information on occasions. You can stop the receiving of marketing information from By Edwards at anytime by using the unsubscribe function within the electronic marketing material or by changing the settings under you’re my account.

PERSONAL INFORMATION

When you create a By Edwards account, the personal information we collect may include & not limited to your:

-Name

-Email Address

-Delivery Address

- Telephone Number

- Mobile Number

- Date of Birth

The personal information we collect from you will be used in some or all of the following ways:

- Organise delivery of the products you have ordered

- Communicate delivery information

- Provide customer support

- Provide product information

-  Assist By Edwards in product development

- To optimize the site and your shopping experience

 

To purchase products from the Website, you will need to first create an Aura by Edwards account prior to making a purchase. 

As an account holder you are required to provide Aura by Edwards with your accurate personal information including a valid email address.

To assist in preventing fraud we may require your proof of identification before releasing the order.

AMENDING PERSONAL INFORMATION

You can update your personal information anytime by accessing your account via the By Edwards website.  Use your unique name and password to login and amend your account details.

PERSONAL ACCOUNT SECURITY

  • If you create an account with By Edwards you will be required to provide a password. You acknowledge that you are solely responsible for maintaining the security of your password.
  • Each time you use the password, you will be authorised to access and use the Website in accordance with these Terms & Conditions. This means that you are responsible for any products purchased using your account details.
  • You must notify By Edwards if at any time you believe someone has access to your password. 

 

SECURITY

  • We assure you that all information we collect will be safely and securely stored.
  • We protect your personal information by:
    • Using a secure server provider for your financial details.
    • Restricting access to personal information
    • Maintaining technology products to prevent unauthorised computer access
    • Securely destroying your personal information when it's no longer required for our records
  • Should you believe that your privacy has been breached by By Edwards, you can contact us via email admin@byedwards.com.au and all attempts will be made to resolve the matter.

 

CREDIT CARD INFORMATION

  • Credit card information collected for the purpose of payment of products at By Edwards will be stored securely.
  • Provision of credit card information as payment for the product/s constitutes an agreement for your purchase of the selected product/s.
  • You must not pay or attempt to pay for product/s using fraudulent credit card information.

 

FEEDBACK, REVIEWS & COMMENTS

You may post reviews and make, comments on some of our marketing tools. The content however must not be illegal, obscene, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise objectionable to third parties and is not permitted to consist of or contain software viruses, commercial solicitation, mass mailings, or any form of "spam." By Edwards reserves the right to remove such content at any time, and without notice to you.

PRICING & GST

  • All prices on the Website are quoted in Australian dollars and include GST.
  • All prices are subject to change. All prices displayed on this Website are only valid online at the time of purchase.

 

STOCK AVAILABITLY

  • By Edwards attempts to state accurate availability of stock however stock availability can change based on unforeseen demand, manufacturing constraints or delivery supply.
  • If you place an order for an item that isn't available we will contact you to discuss alternative options in fulfilling your order or will provide a full refund.

 

COLOUR VARIATIONS:

Whilst we have endeavoured to ensure that the colour representation of our products is displayed accurately on our web site, due to computer monitor resolutions, colours may vary slightly from those displayed by your personal computer settings.

Colours can also vary slightly from one season to another based on our efforts to ensure that the most modern colour pallet is provided.

 

ORDER CANCELLATION

Once you have placed your order, By Edwards is unable to cancel, add, remove or make changes to your order including your delivery details, items, colours, sizes or removing the items from your order.

By Edwards also reserves the right to cancel your order if:

- You provide an unauthorised credit card

- We are unable to process payment on the credit card provided

- You provide invalid personal details

- If, when required, you cannot provide acceptable proof of identity

- The product has become unavailable

- If, for any reason, we don’t reasonably believe we can successfully complete delivery

 

By Edwards will attempt to notify you before cancelling your order.

 

BREACH OF TERMS & CONDITIONS

If you breach these terms and conditions, By Edwards reserves the right to suspend or terminate your account at any time without prior notice to you. If your account is suspended or terminated, you will not be able to access the Website.

If you are awaiting delivery of products, By Edwards reserves the right to cancel your order. A refund may be issued to the credit card provided during the purchase process.

Breaches of Terms & Conditions can result in Legal action.

 

DELIVERY

We strive to deliver the product to you by no later than 7 working days of your order being placed however we cannot promise an exact date. Whilst we always strive to deliver within 7 working days from the date of any order we cannot guarantee any specific delivery dates.

We will endeavor to make you aware if we are unable to meet our estimated delivery date, however shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

On delivery of your order, you may be required to sign for the delivery, unless you specifically request us to leave the product with ‘authority to leave’. If you request for ‘authority to leave”, you understand and agree that this authority to leave gives us and/or our courier service provider permission to leave the Order in locations unattended such as & not limited to a front door, reception place or concierge’s desk without obtaining a signature confirming delivery. In such circumstances, you understand and agree that by granting us the authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with us about it.

You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.

If you are not available to take delivery or collection, we may leave a card giving you instructions on either re- delivery or collection from the carrier.

If delivery or collection is delayed as a consequence of you being unable to accept delivery, you not accepting delivery or you not arranging pick up of your order from the carrier this will potentially be subject to either of the following:

  • A charge being applied to your original order for storage fees and any other applicable costs incurred by us
  • Cancelation of the order with a refund provided to you less our appropriate administration charges, delivery costs and any storage fees incurred

 

PAYMENT METHODS

Payment methods accepted include:

- Visa

- MasterCard

- Aura by Edwards Gift Cards/Vouchers

 

If we are unable to successfully process your nominated payment method (being Visa

MasterCard or By Edwards Gift Cards/Vouchers) for your order that is accepted by us, then we may cancel your order.


If you choose to pay by credit card, you authorise us to debit the amount that is payable from your nominated credit card for an accepted order.

You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.

We will provide you with a receipt at time of delivery that specifies the total fees and charges for the Products ordered

 

VOUCHERS & PROMOTIONS

In the event of fraud, attempt at deception or in the event of suspicion of other illegal activities in connection with a gift voucher purchase or redemption of that voucher on the Site, we are entitled to close your Account and acquire alternative means of payment.

We assume no liability for the loss, theft or illegibility of gift vouchers, promotional vouchers or gift cards.

Conditions for the redemption of promotional vouchers:

On occasions we may release promotional vouchers that may be used on the Site. Promotional vouchers can only be redeemed on the Site.

Promotional vouchers are valid for the specified period stated on them only, can only be redeemed once and cannot be used in conjunction with other offer. Specific nominated ranges or colours may be excluded from voucher promotions.

The credit of a promotional voucher cannot be used to pay for products from third parties other than us.

If you place an Order for a Product less than the value of the promotional voucher, no refund or residual credit will be returned to you.

The credit of a promotional voucher does not accrue interest nor does it have a cash value.

If the credit of a promotional voucher is insufficient for the Order you wish to make, you may make up the difference via credit card payment or gift card (excludes using additional promotional vouchers or offers).

Conditions for the redemption of gift vouchers and gift cards:

You may purchase gift vouchers and gift cards for use on the Site by you or other Customers. Gift vouchers will be sent by email.

Gift vouchers and gift cards cannot be used to buy further gift vouchers or gift cards. Gift vouchers and gift cards may only be purchased by credit card.

The credit of a gift voucher or a gift card does not accrue interest nor does it have a cash value.

A voucher is considered redeemed if it is used as payment in placing an Order.

If the credit of a gift voucher is insufficient for the Order you wish to make, you may make up the difference in payment via credit card payment or gift card (excludes using additional promotional vouchers or offers).

 

COPYRIGHT

All intellectual property rights, content made available & information on this Website are the property of By Edwards Pty Limited. You are not permitted to copy, utilise or reformat any of the content available on this Website for business or commercial gain or advantage unless authorised in writing by By Edwards.

 

RIGHT TO CHANGES OF TERMS & CONDITIONS

By Edwards reserves the right to change these Terms and Conditions of its service without informing you. You should check our Website regularly for any updated Terms and Conditions.

The Terms and Conditions for pre existing orders will be upheld by By Edwards.