Returns Policy

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Returns Policy

By Edwards offers a 7 working day Return Policy for any manufacturing faults that may have occurred.

If within 7 days of receipt of receiving your order from the website you establish a product is faulty, the goods can be returned under our refund policy provided that you have first contacted us within the 7 day period of receipt of delivery and the goods are then returned in a condition as they were delivered.


All returns are assessed when returned.

  • If the product is deemed faulty due to manufacturing you are entitled to an identical replacement (providing stock availability) or a full refund of the specific faulty product outlay.
  • If the fault is deemed to be as a result of the purchaser, then a refund will not be provided.
  • If the product is deemed not to be faulty the product will be returned to you.



Refunds will only be issued in accordance with our returns policy and will only be made to the original account used for payment.

By Edwards will not consider requests for refunds after 7 days of receipt of delivery.



Upon receipt of delivery of the product to the nominated delivery address any loss of goods will be at the full responsibility of the purchaser.